If you would like to return your watch/jewellery please contact our customer service team. Details to contact us by phone, email, or chat can be found below. 

The team will arrange for a carrier to collect your item/s at a convenient time.

Your item/s must be returned in its original shipping box and packaged with the original packaging materials. Please also include a copy of the invoice and any related accessories that came with the watch/jewellery (such as the warranty card).

If any tags have been removed, the watch or jewellery will not be refunded. The returned product must be in perfect condition. For hygiene reasons, earrings cannot be returned.

Note: For all Lauren jewellery please use the returns portal. This returns process is for Polo and Ralph Lauren watches and jewellery only.

For more information, please see the Returns Policy at www.ralphlauren.eu/returns.