Return & Exchange Policy
If you are not entirely satisfied with your purchase, you may exchange or return it at in any Ralph Lauren directly operated store in the same Country where you made your purchase, within 30 days of the purchase date together with the original sales receipt.
Items must be returned in their original condition with all original labels and tags attached and must not have been worn, washed, damaged, used or altered.
Items may be exchanged or returned for a refund in the original form of payment. If the purchase was made by a debit or credit card, the refund will be made to the original payment card (provided the card and the authorized cardholder are present) otherwise a store credit in the equivalent amount will be offered. If the original purchase was paid in cash, we reserve the right to issue the refund via bank transfer.
If you return an item without the original receipt, we may, at our discretion, offer an exchange or a store credit for the lowest known selling price.
Returns of certain items, including limited edition collections, might be restricted or subject to special conditions.
Customised or modified items (e.g. create your own, made to measure or made to order items, items that have been altered), gift cards, swimwear, underwear, eyewear, fragrance, jewellery, cosmetics, toiletries and other grooming products are not eligible for an exchange or return under this policy.
Please note that this policy only applies to purchases made at Ralph Lauren directly operated stores. Items purchased from any third-party retailer (including but not limited to department stores and airport corners) cannot be returned or exchanged at Ralph Lauren retail stores and vice versa. Purchases made in Polo Ralph Lauren Outlet stores can only be exchanged or returned to other Polo Ralph Lauren Outlet stores (provided they are in the same country as the original purchase).
This policy does not affect your statutory rights and is offered in addition to any legal right to a refund, replacement or exchange. This policy may be changed at any time for future purchases.
We reserve the right to further update this policy and indicate at the top of the policy when it was last updated.