CUSTOMER RETURNS POLICY
 
If you are not entirely satisfied with your purchase, you may exchange or return it at the Ralph Lauren Factory store where you made the original purchase within 30 days together with the original sales receipt.
 
Items returned with a valid till receipt
The customer will be offered either:
1. An exchange to the same value.
2. A credit note to use at another time within the store.
3. A refund, but only if the original payment has cleared.
 
Money refunded will be by the same method of original payment. If original payment was by debit or credit card this must be produced in order to obtain a refund. Cheque refunds will be issued 10 days after date on the receipt.
 
Items returned without a valid till receipt
The customer will be offered either:
1. A credit note to the current value of the item.
2. If the item is discontinued the lowest sale price for that item.
 
Exceptions
For reasons of hygiene, swimwear and underwear cannot be refunded or exchanged unless the items are faulty.
 
Faulty items
All faulty items, if unwashed and unworn, and if returned with a valid till receipt can be returned and the customer can choose an exchange, credit note or refund on the same terms as stated.
 
The policies above are in addition to, and do not affect, your Statutory rights. We regret that we cannot process returns by post.